MTN has no integrity

I gave MTN more than one month’s written notice in December nearing the end of my contract in Feb this year to cancel my contract and migrate to prepaid. Despite this, they failed to process the cancellation, continued billing me, increased the subscription fee, and then suspended my outgoing calls for ‘non-payment’ and threatened to blacklist me on charges that should not exist. After months of emails with no resolution, I’ve now had to escalate the matter to ICASA. Very disappointing customer service and billing practices. Keep records of everything if you deal with them. Actually, do not use this this service in my opinion.