MTN has NO idea of what Customer service is- let alone good customer service- They DON'T care!!

Do you possibly have a worse rating than 1 star?

Like others who wrote in regarding MTN service, I experienced similar issues and it is interesting to note that there have been NO replies from MTN- tells you how much they value their customers and take note of their complaints.

I handed in my phone on 2 August 2020 for a warranty repair, and after much chasing (several visits to the store in Kyalami Corner, several calls, emails, and text messages to the Store Manager, other store staff, and the Regional Manager I could not get an answer for several weeks and then about 3 weeks ago, the response was that the phone has been assessed???- Really after such a long time- only assessed.

After several more visits to the store in Kyalami Corner, several more calls, emails, and text messages to the Store Manager other store staff, and the Regional Manager; I receive a phone call from the Store Manager at 11.33 am on 16th October 2020, telling me that the phone was repaired and (here comes the rub, it will take 7 days to be delivered to the Store- really in this age of Uber, and Mr. Delivery- I inquired if the phone was being repaired in Korea- but was told that it is being repaired in Sandton).

To my utter surprise today, at 12.01 pm, I receive an email telling me that my device is in store and I can pick it up.

I responded to the email, thanking them for informing me and inquired if the device is working well- they read my email and have not responded- I wonder what that means?

No one from the Store Clerk to, Store Manager, Regional Manager and supposedly Regional Executive (apparently it was escalated to this level on my behalf) could give me a clear idea of where my phone was and when it will be repaired and returned to me.

I suppose that MTN expects that I should just be grateful to experience such shocking service and be quiet about it, now that my phone is back at the store- not sure if it works properly.

I am not happy nor grateful and I will tell everyone I know and if I do not receive a response to this review I will take it to the social media platforms