MTN HAS NO CUSTOMER SERVICE / CARE

Good day

MTN has the worst customer service is SA. I spoke to Denise Naidoo with regards to 5 upgrades of mine on the 23rd of June 2023 and was informed that one of my contacts shows an early cancelation. I did inform he that all 5 contracts must be upgraded simultaneously or not at all. She told me yesterday again that she or Mr Naidoo will call me back on the 29th (after I had to make several follow ups) at 16h00. But nobody called. Once again I had to call again to enquire and again I was told that Mtn will escalate the matter and it will take 24 to 48 hrs.

So who did an early cancelation, why did I pay for the contract in question?

I'd instructed Eveline on my last call to mtn to reverse my contracts as I am not instreted in mtn and their POOR SERVICE.

CAN A MANAGER FROM MTN CONTACT ME PLEASE?