MTN has no Customer Service!

MTN is a nonsense telecom provider.

2 years ago I app**** for a contract with them. Today I want the contract cancelled and they tell me that I must call them to have it cancelled, otherwise it goes on an automatic month to month basis.

When I signed for the contract no one at MTN informed me of this, no information to these effect was given to me in that regard.

Now MTN is making it MY RESPONSIBILITY to make sure that no fee is accrued to my account monthly, even though the contract is terminated "contractually"!

This is absolutely unfair to the consumer. MTN must communicate effectively to all contract applicants and relay such information. Not only that but MTN must give us an option to opt for a month-to-month criteria basis or not. Not just automatically put us on one, because that means MTN is forcing the consumer to pay for something they never agreed on or where unaware about.

Now I am trying to contact MTN relentlessly to cancel that month-to-month option, but to no avail!

They are pathetic really. And I just wouldn't advise anyone to choose them as their mobile operator, you will experience no customer service whatsoever!

MTN is useless.