Mtn has no customer service

<p>On Friday 17 February 2017 I took my phone, Samsung J5 Prime, in for a warranty assessment as it completely stopped working all together and at that stage it was only a month old. The lady that took the phone in said it will take 2 to 3 weeks for me to get my phone back or get a new phone but they will contact me when I can fetch the phone. I went into the store about 4 times and each time they say they will contact me and let me know and each time they don't. The feedback they give me in the shop is its still under assessment but it will be finished within 24 hours. After much frustration I contacted mtn customer care and they told me the phone was only booked in 13 March and it's still under assessment for fault identification. On Friday, 17 March, it will be 4 weeks that I took my phone in. This is ridiculous. The customer service is non existent at this place. When my contract finishes I'm going to another network. Don't take a contract out with this place because they promise good customer service meanwhile they couldn't care.</p>