1 reviews | Active since Mar 2009
MTN has no customer service
808... what is this! Just a number you can phone, and get hung up on! <br> <br> I have now spent 3 days trying to get hold of MTN! 35 phone calls today alone! <br> My account has not been working! I load airtime and within 5 minutes its gone! I receive sms to say my data bundle is depleted 10 minutes after loading it. <br> <br> I currently have 1.14gig data on my phone and yet my phone will not permit me to do ANYTHING! It has now also used up ALL my airtime for data purposes. I am stranded! my phone is as useful as a brick! <br> <br> I have been into a MTN store today, and the ladies didnt even know how to assist as they too can not get through to ANY MTN customer service line! <br> <br> WHAT DO WE DO MTN???? You have not once responded to any of my queries via Twitter, Email, FB. <br>
We are truly sorry for the breakdown in service experienced and for the delayed response.
We've perused your account and see that there was no barring loaded on the line. The issue that was experienced was due to the network not reading our customer profiles correctly. We do apologize for this happening.
We are aware that our call centre has been experiencing high volumes of calls and would suggest that you make means of our Live Chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response.
We've perused your account and see that there was no barring loaded on the line. The issue that was experienced was due to the network not reading our customer profiles correctly. We do apologize for this happening.
We are aware that our call centre has been experiencing high volumes of calls and would suggest that you make means of our Live Chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***