Mtn has no customer care anymore

The only time that MTN is sufficient is when they want you to sign with them and once you become there comstomer with a query or a problem then they show you there true colours. They are not helpful at all there for I regret being with mtn.

1. I have an existing contract with MTN . Right now I don’t myself in a position where handed over because MTN had not been debiting me monthly therefore they handed me over without even letting me know of what is happening to my account.

2. I have send my phone in for repairs at the MTN store at the Pavilion mall about two months back. I was told that I can have my phone back with 21 working days . Right now it’s been two months and my phone is not back. When I call the store the phone goes unanswered . I ended up calling one of the consultants personal number that was on the slip.

There was a time when my call was answered and all they just told me was that the phone is not in without a reason why it’s delayed.

The other time they would say they will get back to me and they never call me back.

It’s been more then two months that I don’t have my phone. The service that mtn is giving me is pathetic .

I want my phone back and after that I want nothing to do with mtn.