MTN HAS NO CUSTOMER CARE!!!!

Hello Peter, I am writing to you today having just completed a call with the MTN customer care line. i contacted them as my Samsung S10 cell phone has a cracked screen & a cracked camera screen, which in turn means my camera does not work. A month or so ago, i called at my local MTN shop to ask if my cellphone could be fixed. The attitude of the staff was most unwelcoming & unhelpful. There was some mumbling between the two assistants on duty and I was immediately told that I would have to pay for it as it was out of warranty. They did not bother to access my account on their system to verify anything. I came home and decided to telephone customer services who were equally unhelpful. I have had an MTN account for over 25 years, ALWAYS paid my account by debit order. The assistant in the call centre simply said she could not access my account on her system and i would simply have to try another MTN shop. I CANNOT BELIEVE that this would be the only answer to my problem. what kind of a "CUSTOMER CARE" service is that!!!!! I do have vouchers in my drawer that seems to give me one free screen if it breaks. No one seemed to acknowledge this. It is UNBELIEVABLE that a company such as MTN who richly benefits from it's large customer base, has an "almost non-existent customer support infrastructure. Looking forward to some kind of communication soon. Dissatisfied and horrified!!! regards. Lisa Heather Thomson ***