MTN HAS NO CARE IN THE WORLD ONCE AN EMPLOYEE DIES

My mother passed away on the 24th of November and we submitted funeral benefit forms and all required documents. We were told that they will sort everything out and we should here from Alexandra Forbes soon. The funeral cover got paid out. I followed up in January for the pension and provident fund claim in January, only to be advised then that there was a death claim form we had to fill in. we sumitted both the death claim form and docs required to accompany the form to the HR consultant who then advised me that she submitted them to admin.<br> <br> To date we have not gotten any feedback, mind you, it's been 4 months that my mother has passed. I called in on the 20th of March asking for progress and feedback but HR couldn't give me because the admin team hadn't gotten back to her.<br> <br> They got back to her on Monday advising that I didn't fill in the back of the form. I took it upon myself to call Alexandra Forbes myself and find out what exactly is going on.. and to my shock, MTN hadn't lodged the claim. They have no record of the death claim!!!!! Meaning if I hadn't followed up, there would be nothing done about this!!!!<br> <br> I am so disappointed in MTN and cannot believe how inconside