MTN HAS LOST THE PLOT

Item: MTN South Africa
Rating: 2
Author: Mlauza M

Mtn keeps chowing my data!! Every other day is the same thing. They blame applications when I have data management and log off and close applications. *****ing of an entire gig within an hour! Call centre agents are rude and hang up the phone. Do not help with anything! I want my data back. I want MTN to accept blame for their wrong doings and fix it!! I want MTN TO STOP *****ING OUR DATA! I've been with them for over 10 years, I am ready to port! I cannot complain about the same thing! Please can we do our jobs and fix this!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

21 Apr 2016, 14:38

Hello Miss Mlauza,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. Kindly be advised that your data depletes faster due to multiple sessions and background applications running on your device. Please be advised that you can minimise your data usage by logging off all your internet sessions, clear your browser tabs ,turn off your iCloud backup option and disable cellular data.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind regards,
Zukiswa
REQ:***

Best regards,

MTN South Africa's reply21 Apr 2016, 14:38

Official

Best regards,

MTN HAS LOST THE PLOT

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