AI
Alan I
1 reviews | Active since Dec 2015
01 Dec 2015, 09:47
MTN has listed a default against me
I had been trying to sort out/arrange a payment plan of my account, regarding behind the scenes data usage, since November 2013. I had tried to contact MTN Finance Department for more that a year, but to no avail...!<br> They have now listed a default against me. Also, a company called (SSD) Shapiro Shaik Defries & Associates, a debt collecting company, had contacted me regarding the monies.<br> I have been trying to verify the validity of SSD with MTN, but again I get total silence from MTN. I do not want to arrange a payment plan with an un-verified company.<br> <br> No wonder they are in trouble...<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Dec 2015, 21:06Hello AlanSim,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply01 Dec 2015, 21:06
Official
Hello AlanSim,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Legal supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***