MTN has ****

16th Oct 2014 I went to local MTN store for phone upgrade. I have known the three staff there 10 years. The agent who helped me phoned MTN in front of me to ask if my unused airtime of R.1,200 would be carried over to the new contract as clearly if it wasn't I would not go ahead with upgrade. MTN confirmed to him it wold be carried forward so I went ahead with upgrade. January statement I saw no airtime had been carried over. Since then I have been to the shop 5 times, received 4 different case reference numbers and been told by MTN that no, my airtime could not be carried forward, yes it could, no it couldn't, yes it could. Since 17th March I have been in personal contact with supervisor Sphelele, not the call centre. Irrespective of what MTN's rules are, which clearly they do not know themselves, he agreed and told me they must honour the decision of 16th Oct but every time I speak to him, the matter is \with management". In spite of his promises"