YB
Yolanda B

1 reviews | Active since Aug 2011

03 Sept 2015, 15:14

MTN has it all wrong!!

I am just responding on my previous complaint I put on Hello Peter - MTN had the cheek to say I got hold of their call centre - They need to wake up!<br> I had communication with a 'Bongani' via the FB Inbox - he had NO clue what so ever how to deal with all my complaints.<br> His silly suggestion was to actually cancel my number!! I wonder how many people were offered that option.<br> <br> So I decided to send all my USD numbers, names of people that spoke to me and the responses I had to ICASA. They acknowledged the receipt of all my correspondence and now I will wait and see if MTN will man up to all the errors they have made and all the money they have just TAKEN for nothing in return. I want to see if they will do the right thing and actually RECTIFY all these errors and PAY BACK OUR MONEY!<br> <br> So to Thabelo (REQ:*** ) that responded to my previous complaint - please wake up and smell the coffee!!

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 12:09
Official
Hello Unhappy-me,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

please note that I have sent an escalation for sms bundle to be removed REQ:***, another escalation for airtime lost during migration to Mtn from Nashua. REQ:***.

for more information you can contact us at 808 and quote those ref numbers.

We would like to assure you that we are actively working to improve our service levels.

Regards
Jessie
REQ:***

Best regards,