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JS
Julia S

1 reviews | Active since Aug 2014

01 May 2018, 21:48

MTN has had over a year to solve an issue and still cant

I have had absolutely appalling customer service from MTN, I have been trying for months to sort out multiple issues with my account since JUNE 2017! Yes, almost a year!!

I have a full email trail to show for it too.

Last Year June I cancelled a contract and migrated to prepaid. I paid the early cancelation fee, MTN acknowledged it however I am still being charged monthly for this contract, I have been promised multiple times that I will be refunded R1089.87 for this contract yet instead of reimbur*****t of this value I have yet again been deducted again further increasing the amount of money MTN owes me.

Furthermore, I just recently renewed my main cell phone contract and opted for an add on of 50min bundle, I have yet to receive this bundle even though I have been paying for it every single month.

I am so sick and tired of trying to deal with *********** people who make false promises and then fail to follow up

The next step I will be taking is to report MTN to The National Consumer Commission.

I would advise anyone else considering a move to MTN to think twice about doing so and stay very far away.

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Replies (2)
JS
Julia S's update10 May 2018, 18:52
Reviewer Update
Hi Mike Thank you for your response. MTN promised the refund of R1089.87 BEFORE my account was deducted for the month of April. This will then INCREASE the amount I am owed. I did mention this in my post above. Please recalculate the amount that is owed to me. With regards to the 9798 number, I have called the help centre twice with this issue and have told it has been resolved. It has not! I received the standard Made For Me S package with the included 50 minutes however I did NOT receive my additional 50 minute bundle that I am paying extra for. It needs to be ensures that I receive 100 minutes in total every month from this Sunday 13th May (when my air time reloads), I can't continue to pay MTN for a service I do not receive. Please address my concerns above. I will not close off this post until both have been resolved. Regards.
JS
Julia S's update14 May 2018, 11:38
Reviewer Update
So, despite having a private reply from MTN saying that they acknowledge they owe me over R1000 and that I should have received the 50min bundle that I am paying for monthly they have failed to action these issues. I am still waiting for the refund and the correct cancelation of the one number so they can stop debiting my account on a money basis *******ly. And I am still waiting to receive the 50min bundle for which money has been deducted from my account twice now and I am yet to see the minutes being added to my balance, every single time I ask about this they say it has been provisioned and that when it has not been added to my account. I will be giving MTN 24h and then I will be reporting them directly to the National Consumer Commission for gross negligence and *******ly deducting money for services which I don’t receive.