MTN has gone mad

My debit order did not go through as planned. I tried to phone MTN but apparently they still on holiday. The message I received said I can use the baking details of the invoice sent through to me monthly. I don’t get a invoice from MTN ever !!!!! Then I finally paid online via the MY MTN app on the first of January 2021. Money has come off my account and but yet I am now officially blocked. Can’t even phone MTN , yesterday I used another number to phone MTN but they still on holiday. How long until someone does something to assist me? Then yesterday I received this message...

Yello Customer!! Your Order has been Submitted with Order Ref no: ***. Thank you for using MTN

I truly better not have anything extra on my account as I have not ordered or taken anything extra.

I can’t phone out and suggest someone from MTN either put my cellphone back on and active or phone me as I have paid and I want my service . Or will you give money back to me for the days I was not able to phone out?