TD
Tina D
1 reviews | Active since Mar 2009
19 Nov 2015, 12:32
MTN has gone from bad to worse
I have called the MTN call centre on numerous occasions because when I try and make a call it tells me I have insufficient credit even when I want to buy data (even though I have a lot of credit). I also tried loading data via my bank card and it doesn't reflect instead it uses my credit. Call centre agents promise to sort it out in five minutes but nothing has happened. I am exhausted.
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Replies (1)
MTN South Africa's replyOfficial
21 Nov 2015, 11:56Hello mazebra,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide us with the cell phone number that is affected please , so that we can check for you.Should you still experience a problem kindly switch off your mobile data and reboot the handset and try again.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide us with the cell phone number that is affected please , so that we can check for you.Should you still experience a problem kindly switch off your mobile data and reboot the handset and try again.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply21 Nov 2015, 11:56
Official
Hello mazebra,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide us with the cell phone number that is affected please , so that we can check for you.Should you still experience a problem kindly switch off your mobile data and reboot the handset and try again.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide us with the cell phone number that is affected please , so that we can check for you.Should you still experience a problem kindly switch off your mobile data and reboot the handset and try again.
Regards
Nompumelelo
REQ:***