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fundiswa Z

1 reviews | Active since Jul 2013

01 Jun 2016, 12:37

MTN HAS GONE AND TRIED MY PATIENCE

<p>All i ever wanted was to book my phone in for repairs instead i got no reply to my email, holding through the call centre for days and even their online form complition was just nonsense it was never acknowledged.</p> <p>if someone is listening at MTN, I would like to cancel everything i ever had with MTN.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2016, 06:52
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the Insurance Division to assist with an update on claim submission. A call back will be done to advise on claim status.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.