D(DN
Dumisile ( Dumie) Nyathi
1 reviews | Active since May 2015
26 May 2015, 17:07
MTN has failed to resolve my problem
I have been an MTN customer for over 10 years, I was offered a new SIM card which I was told would benefit me but there hasn't been any benefit as my phone stopped working since 04/05/2015. I have been shunned around and sent from pillar to post without any assistance.<br> Up to today I have not heard any joy and to crown it all the MTN call centre has been closed and I have no one to speak to.<br> <br> To all potential MTN customers please be warned.
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MTN South Africa's replyOfficial
03 Jun 2015, 14:52Hello lulusisa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without luck, however we have left a message with a number where you can contact us.
According to our records, the sim swap has been processed and services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without luck, however we have left a message with a number where you can contact us.
According to our records, the sim swap has been processed and services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 14:52
Official
Hello lulusisa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without luck, however we have left a message with a number where you can contact us.
According to our records, the sim swap has been processed and services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without luck, however we have left a message with a number where you can contact us.
According to our records, the sim swap has been processed and services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,