1 reviews | Active since May 2011
MTN Has failed to migrate number to prepais
My contract has been cancelled with MTN and the term ended yesterday. I specifically asked for my number which I had for 11 years to be migrated to prepaid so as not to lose the number. My reference number for this is 137 492 434. Despite this , I have been without service since yesterday and I have had no help from visiting the service centre in Midrand and woodmead yesterday. I am being pushed arounf for an error that is on MTN's side.<br> it is shocking how these huge companies handle their processes or it seems there are no processes in place yet we have valid reference numbers. Then we must wait for them to correct their own error. my number is ***. I need my number activated immediately. Can someone at MTN please understand the urgency of this and help?
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The cancellation department is aware of the request the account has been activated but we are waiting for the system to pull the number through on the network once this done the cancellation department will move the number to pre-paid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The cancellation department is aware of the request the account has been activated but we are waiting for the system to pull the number through on the network once this done the cancellation department will move the number to pre-paid.
Kind Regards,
Alice van der Merwe
***