1 reviews | Active since Aug 2018
MTN has failed me
i bought a p9 lite last year at mtn kingshaka mtn store i used the phone for only 4months because it had stop turning on bluetooth,mobile data and wifi when i went to the store about 4 times they told me to switch the phone off and back on.i have been complaining for almost a year im paying for the phone 250 a month the contract only ends next year much but i am paying for something i am not using and its unfair MTN has failed me.
Good day Pinky,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the information given to you by the store is incorrect. The device needs to be sent through to the repair centre as it would be under warrantee. If you have any issues at the store, please ask the person assisting to you call our call centre for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Pinky,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the information given to you by the store is incorrect. The device needs to be sent through to the repair centre as it would be under warrantee. If you have any issues at the store, please ask the person assisting to you call our call centre for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,