RP
Ronelle P

1 reviews | Active since Aug 2015

02 Aug 2015, 18:13

MTN HAS DROPPED ME

I have a two year contract with MTN. Part of this contract is a recurring Data Bundle of 100MB data per month which get topped up on the 14th of every month. On the 13th July 2015 I had 103.13MB which was supposed to be carried over on the 14th July together with my topped up 100MB. However, on the 14th I got the message 'You do not have an Internet Bundle'. SInce then I have been to the Wellington branch and also the Paarl branch but none of them can get through to the Call Centre or solve my challenges. It is now the 2nd August and I still do not have any Internet Bundle!!!<br> Since MTN started the strike we have had numerous problems and getting through to anyone at MTN via 808 is an impossibility. In April 2015 my account was R248.37 more than what it was supposed to be. At the Service Centre it showed that I had gone 1.2GB over my limit, YET, on the 14th when I got topped up I still had a carry over from the previous month! MTN was going to email me a Detailed Billing List. THIS NEVER TRANSPIRED. I even have a reference number for this. I CANNOT SOLVE THIS PROBLEM EITHER.<br> MTN disconnects me after 1 minute of inactivity, every day.<br> It is UTTERLY FRUSTRATING! PLEASE HELP ME!<br> THANKS

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Aug 2015, 11:57
Official
Hello Ronelle60,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the data bundle has been activated and an Itemized bill has been sent as well.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,