MTN has disgusting service with a sarcastic line they teach there consultants. "We understand your frustration and apologies for the inconvenience" but we not helping you.

Very disgusted with the service. When I signed up for the Promo 20Gigs day and 20Gigs night, I thought it was awesome since with times changing and working from home this was great. This month only 5gigs were loaded. I called logged a claim and was told it would take 3 to 7 working days to resolve my issue. The 5 Gigs is finish and because MTN does not count the day you log the ticket or weekends, I have now been stuck without data for 7 days which to them only counts at 4 days. Everyday I call I get a different story and was told I have to wait there is nothing anyone can do. If I need data I should buy more. Why? why must I suffer for a mistake that was made by MTN? why should I pay for more Data when I, as per my contract should be receiving 20Gigs of data. The agent keeps saying, "We understand your frustration". what does that help if know one is trying to resolve the matter or compensate me in the mean time with data (which I was owed). I find this disgusting and really fed up with the line, we understand your frustration and apologies for the inconvenience. It seems it is just a line to nicely tell the client that even though we know we messed up, you just have to wait until the issue is resolved. No matter the income you might loose due to not being able to work as you depend on your data. We understand, we just don't care. I hate MTN and definitely recommend using any other network but MTN.