1 reviews | Active since Apr 2017

06 Apr 2017, 22:26

Mtn has **** customer service

<p>Ive called them more then 10times for airtym then I was promissd a refund its been 7day and still no refund ive spoken to 4 managers who promised the airtm to be payed back and nothing. Airytm always goes missing with no explanantion.everytym ive called in ive been on call that are 1hr long ive had enuf and im now porting my number over to a diff network</p>

0
Replies (8)
MTN South Africa
MTN South Africa's reply07 Apr 2017, 11:59
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that R7 of airtime was credited on the 04 April 2017 for the airtime you lost on the 31 March 2017.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

MTN South Africa
MTN South Africa's reply07 Apr 2017, 12:01
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that R7 of airtime was credited on the 04 April 2017 for the airtime you lost on the 31 March 2017.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

MTN South Africa
MTN South Africa's reply07 Apr 2017, 12:02
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that R7 of airtime was credited on the 04 April 2017 for the airtime you lost on the 31 March 2017.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

MTN South Africa
MTN South Africa's reply07 Apr 2017, 12:02
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that R7 of airtime was credited on the 04 April 2017 for the airtime you lost on the 31 March 2017.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

MTN South Africa
MTN South Africa's reply07 Apr 2017, 12:02
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that R7 of airtime was credited on the 04 April 2017 for the airtime you lost on the 31 March 2017.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

MTN South Africa
MTN South Africa's reply07 Apr 2017, 12:06
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that R7 of airtime was credited on the 04 April 2017 for the airtime you lost on the 31 March 2017.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

's update22 Apr 2017, 19:49
Reviewer Update

That is not correct that R7 was from a different incident R26 has never been paid to me till this day ive been with mtn for over 10yrs now but have neva ever treathed this way its disgusting and pethetic that ur robbing and cheating peoplevof their hard earned cash..why promise me my airtym back (by 3 manager) if i was neva gonna get... TFC is out the window with guys

's update22 Apr 2017, 20:10
Reviewer Update

Meant TCF treating customers fairly