NL
Nicola L
1 reviews | Active since Mar 2011
30 Oct 2015, 10:54
MTN has committed *****
MTN upgraded my contract without my authorization on Monday (2015/10/26). Firstly, my contract that I signed is R 200 per month and MTN has upgraded it to a R 409 per month contract. Secondly, now that I want to upgrade my contract to something that I wish, I am not legible. I have been told by MTN that I need to go to the police station to get an Affidavit to say that MTN has committed *****. Why can they not fix it on their side instead of *****ing more of my time trying to resolve the matter. This is a disgusting lack of service.<br> <br> This needs to be resolved immediately and make sure that you do not charge me R 409 for a contract that I need not agree to.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 Nov 2015, 11:13Hello Nikala,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** department for assistance and here is your reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** department for assistance and here is your reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 11:13
Official
Hello Nikala,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** department for assistance and here is your reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** department for assistance and here is your reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
Best regards,
