1 reviews | Active since Nov 2018
MTN has both Bad Attitude and Worthless Promises.
After 21 years they have done absolutely nothing regarding my queries. I took out a contract and specifically as always stated that once the airtime & data was finished, then it was finished and that i would have to purchase data & airtime. This was agreed by the Salesman & the manager. I got an sms stating that my un-billed balance is over R6000,00. How is this possible when it was stated and agreed by MTN personnel that such a thing would not be able to happen. From 6 Nov to today I have received at least 8 reference numbers to say this problem is being attended to. Mr Phiri from Credit Management Promised he would come back to me by 12 noon today. Well he not only did not come back to me but does not answer my calls, sms, or e-mails. I am disgusted with this wholesag and see that MTN promises are of "0" value. I WILL be cancelling both my contracts and go elsewhere. MTN is full of Promises and nothing else. I Will not recommend them to anyone and find this type of service un-professional.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to our Credit Management department, we will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to our Credit Management department, we will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team