MM
Magda M

1 reviews | Active since Nov 2015

06 Nov 2015, 12:07

MTN HAS BLOCKED MY ACCOUNT AFTER *****ING MY DATA

In April MTN put ridiculous data charges of over R3000 on my account which I IMMEDIATELY contested and they kept closing the call saying that it was legitimate data charges. tHIS HAPPENED DURING THEIR STRIKE, They have since HARDLOCKED my phone and I am at my wits end. Loosing business all the time. I have been their customer for 16 years!!!!<br> <br> <br> I have asked them over and over to send me the so called urls I visited that incurred these charges. I am really contesting the data being loaded onto my phone. I have screenshots on my device to PROVE what I have used with MTN since they took over our accounts. My TOTAL usage since 23 October 2014 was recorded. in 8 months I had used 25gigs MTN provided 300mb per month of this. I topped up by buy DATA BUNDLES and never went out of bundle.<br> <br> My phone usage behaviour on my phone NEVER changed and on the days of the biggest problem I was not even on my phone, I was in class. They are ignoring me, I am receiving no feedback (they can't phone me because they blocked my friggin phone!!!!)<br> <br> I really don't know what to do anymore and I cannot spend another day sitting in front of yet another person trying to resolve this!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Nov 2015, 13:58
Official
Hello MaggsMania,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we tried contacting to no avail, please provide us with the number in question or an MTN account number in order to assist.

Best regards
Mantoa
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