1 reviews | Active since Sept 2016
MTN has billed me R20000 after I asked them to cancel my data contract.
<p>My 2GB data contract expired after 24 months and I requested mtn to cancel my contract.I have subsequent this request received an account over the last three months totallin R20 000.They are now threatening legal action to recover the money from me.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your line was billed for extra data usage after the inclusive data bundle was depleted. A credit for the subscription fee will be passed for late cancellation for the number 078****969 invoices dated 2016-05-16 to 2016-06-16, you will be liable for the charges incurred due to the extra data usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your line was billed for extra data usage after the inclusive data bundle was depleted. A credit for the subscription fee will be passed for late cancellation for the number 078****969 invoices dated 2016-05-16 to 2016-06-16, you will be liable for the charges incurred due to the extra data usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
I am still waiting for someone from your company to contact me as you have suspended the service on my mobile line which has nothing to do with with the dispute on my data line.
I am still waiting for someone from your company to contact me as you have suspended the service on my mobile line which has nothing to do with with the dispute on my data line.