MTN HAS BILLED FOR BIS FOR THE PAST 1 & HALF YEARS

*My email to Sanele, call centre supervisor/team leader at 09h24am this morning - Wed 20/01/16)*<br> Good day Sanele, I am annoyed at my time being wasted since last week Wednesday 13th January 2016, whereby I advised your consultant Noluvuyo (Ref number ***) that I am being billed for BIS that I haven't been utilising since a year and a half ago. She confirmed that I was in fact correct and requested a refund into my bank account, but instead my MTN account was credited. I have been inconvenienced for all this time and still pay both my contracts via debit order on time each and every month and I consider myself one of MTN's loyal customers, but I am totally dissatisfied by the bad and pathetic service that I'm receiving. I spoke to another consultant Khayakazi on the 18th January 2016 (Ref number ***) and made the same request, but still both of them got my request that was quite simple, horribly wrong! Yesterday, 19th January 2016 I called again and the consultant that I spoke with (request and reference number in subject line) logged a requested to have my bank account credited. This has now been going on for a week and I totally refuse to wait a day longer.