MTN has been unprofessional from the start of my application!

I am so shocked with the service I am getting being a first time client with MTN.

My order was placed on Monday and out for delivery on Tuesday, when DSV came to deliver they tried my biometrics and failed resorting me to call MTN to authorize a manual delivery.

I have called them 2 days ago and an agent from customer service confirmed she sent the instruction to DSV. When I called DSV , they insisted that there is no instruction for the order.

I then called MTN again today and Okuhle from customer care advised me that she don't see any instruction and which she was very unprofessional from the start of the call.

MTN has already made a bad name for themselves currently and I am even thinking of canceling the order with them as I can't entertain such terrible service.

You guys need proper training and to tell the correct information to the client!