1 reviews | Active since Nov 2018
MTN HAS BEEN *****ING MY CONTRACT DATA FOR MORE THAN 3 MONTHS NOW
Mtn has been *****ing my data for a long time and i only saw it this month when my data got finished earlier than the date at which i receive my data. so on the 06th of September i couldn't connect to the internet and i thought it might be because of loadshedding, i then called mtn they told me I'm left with only night shift, which was rather alarming because i am only using the data for facebook, and tick tock when i am not at home as i have fibre at home. i have a contract of 120gig a month which has 10 gig of social media data, and 60gig for everything. it is impossible to finish that in 1 month and because mtn thinks that i am stupid they decided to take the 30gig for everything and give me only 30 gig. i called the customer care on the 9th of September, and i was told if i saw it early it could have been resolved nd they could have given me my data, soo because i dd not report it early there is nothing they can do now, today is the day I'm supposed to receive my data i have received 90gig, which clearly shows that they have been giving me only 90gig. then i called their call center, which is by the way very pathetic the network sucks, i don't know i called how many times before i could get someone who can help me, after getting that person i was now told that data service desk is where i can get help, i was transferred to the desk the lady who helped me transferred me back to customer care and i could not get any help as well as they are now supposed to log another call, i thought if you call them earlier they fix the mess right away, wooow MTN. you are taking us for fools shame. *****ing our data for such a long time and you cant fix it, this is pathetic really. i was even thinking of renewing my contract but you just kissed my contract goodbye, because you are a bunch of *******, i want my data back.
