1 reviews | Active since Apr 2013
MTN has been over charging me for my data line
I am writing to you to express my desapointment against MTN.<br> Since April this year i have received bills that where very high and expensive beyond my normal monthly data payment.<br> I have made several calls while MTN were on strike, i have been more than 5 times into their office in Rivonia to question why my bills were high then normal. In my surprise no one from MTN has been able to address my concerns.<br> Since April to date i have been receiving high bills, it now sitting at R52,988.37 for Data!!! <br> In the passed 4 years i have been their customer, i use my 3G for emails and even when i go on FB or youtube i have NEVER reached a bill of R52K. <br> I have made calls to their call centre and been to the Rivonia office requesting:<br> 1. an itemising billing<br> 2. a URL report <br> 3. that MTN should investigate this matter and find a way of stopping it immediately cause i do not and did not use data for R52K over the passed months<br> <br> MTN has never address the matter and Not even been able to respond to my queries.<br> I recently sent them an email on the 10 Sep 2015 and i still dont have any response from MTN.<br> <br> This cannot continue like this.<br> All i want now is to cancel my data contract with MTN
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward. The reference number for the query is Request REQ:***
warm regards
mike
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward. The reference number for the query is Request REQ:***
warm regards
mike
