1 reviews | Active since Mar 2016
MTN has become one big problem.
Am using GPRS, slow but consistent, due to poor MTN coverage in the bush around Dwaalboom.<br> Have to place phone, which i use for internet connection, upstairs for a semi-decent signal, while I connect via wi-fi on laptop downstairs.<br> Data was running out, and would start using out of bundle rates from positive airtime balance, so quickly opened banking tab in the favourites bar and loaded R180.00 airtime, wanting to buy promotional 1 Gb data bundle for R89.00 and top up airtime simultaneously.<br> After succesfully buying airtime, I walked twenty metres upstairs to phone. MTN had confirmed my purchase of R180 airtime by SMS.<br> Tried to buy data bundle, but told I had insufficient airtime, namely R0.06<br> I called customer services to enquire what was going on and was told the amount of R180 had been taken by MTN for Data usage. <br> Bear in mind, my line is PREPAID, when data is finished MTN will CUT the connection. <br> In the time it took me to buy data, walk upstairs to convert airtime to data using USSD code, R180 disappeared?? <br> Even at out of bundle rates, I could not have used 120Mb or 180 Mb in that time on GPRS.<br> MTN, we are done!!! I will port my number AND I WANT MY MONEY BACK!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the prepaid supervisors to contact and assist you with feedback on line.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the prepaid supervisors to contact and assist you with feedback on line.
Kind Regards,
Alice van der Merwe
Best regards,
