MTN has awful customer service and can't resolve a simple issue

After 3 very frustrating visits to the store at Oakfields in Rynfield I am still not the primary owner of the contract, this means that even though I am allowed to upgrade and order a new phone I am not legally allowed to accept the phone and it has to go to my mother, we were promised 3 times now that the contract is officially under my name but now the inconvenience is too much, DMV contacts me to let me know they have my phone waiting to be delivered and then says no I'm not allowed to receive the phone. Is there anyone who works at MTN who could take the 2 minutes to sort this issue out, as a business MTN must 21 copies of my ID and proof a residence, blood sample and life plan but still we can't get past this simple thing???