MTN HAS A VERY POOR CUSTOMER SERVICE

Hello peter MTN HAS A VERY POOR CUSTOMER SERVICE

In 2018 I took out a 24 months contract for 2 cellphones with MTN, everything was going well until recently when the contract was coming to an end. The last installment for my contract was supposed to be the end of August 2020. End of July 2020 I upgraded my contract for only one phone which meant that the installment for one phone was going to remain the same price until the end of the 2018 contract in August 2020. Indeed, that happed, I called the MTN contact center in mid-July just to cancel the contract I had with them from 2018. I did this to make sure that after August I will be paying an installment for one phone which is the one that I upgraded. I was assisted and they said that the ending contract will not be proceeding further than August. To my surprise on the 30th of September and installment for 2 phones was deducted from my account. When I try to call the MTN call contact center I wait for hours and hours with no assistance. I went to the closest MTN store to try to resolve this matter, but they said cancellations are only done telephonically. I am worried that at the end of this month they will deduct an installment for 2 phones like they did in September. This is affecting me financially as money that I did not budget for is being deducted from my bank account and I find myself with overdrafts on my bank account.