MTN has a deep disdain for its customers. Stay Away if you can!

I have been using my MTN South African number without problems for the past four months from the European Union. I would load airtime regularly to use it, and the consumption had always been normal. Yesterday I had issues where I'd load airtime and it just disappeared. This never happened before.I put R60 first and another R60 almost an hour later. The entire amount was R120, and it just evaporated within seconds. The second R60 didn't even register. I reached out to MTN on social media, and they say internet consumption like this is just normal all of a sudden. Not even an attempt to show they care to explain how—just the standard patronising response to the client like an annoyance. I didn't even change the settings on my phone. What is different between yesterday and the past few months consumption? What suddenly changed? I hate MTN so much right now; I will be getting out of all my business with them. And I will be lodging a complaint with the National Consumer Commission SA to see if MTN is allowed to ***** from their customers with the impunity that currently prevails. You must also train your social media agents to at least try to deal with issues case by case and not approach everything with this generic and uncaring attitude. We are people who work hard to spend on your services! It should be a mutually beneficial relationship.