MTN Hartbee****rtdam, Meerhof tower malfunction

Dear Mtn. After 10+ years of being a loyal client today I write this letter to end the long association with you. Meerhof Hartbee****rtdam in the North West has a brand-new cellular access point (I won’t be going into detail on the motivation that was done to get this tower up and running) So, this tower is located in Hendrik Schoeman street and is only 300m away from my home but unfortunately its offline, no access and no signal, I mean litterly NONE! And no, the Batteries are not ****** the tower is dead. After numerous calls to MTN and MTN coverage the only thing they can tell me is that they’re busy working on it, that’s not good enough because this has been going on for almost 4 weeks now. Meerhof Hartbee****rt is a target at the moment for house breaks and motorcar theft and this is where I get really upset; If I am lucky, I might get GPRS signal in the house, which is not enough to make and receive calls and absolutely no internet connection!!! When I step outside there is one specific spot where I can get some HSDPA which is just good enough for calls and downloading a picture from WhatsApp which takes 5 minutes. Now I am referring back to Meerhof being a target, what if there is a house break and my Fiancé cannot call out when she’s alone and she needs help, so let’s stretch this! she could get ****d or ******ed! and whose fault would it be? MTN you will be responsible!!! Everyone inside my house is using MTN because we are, or let’s say we were satisfied with your network, from using your service and speaking to customer care. Thank you MTN for not giving me the service which I am paying for and what I have been paying for, for 10 years now. This is where I will draw the line and finish this, I will give you until the 8th of January to repair this tower in Meerhof or I will simply be moving to another network and cancel my debit order (I am aware of the consequences) Don’t be mistaken, it won’t end there. I will motivate every person I meet and know that receives this useless service from you to move to another provider, I will make your name ******* wherever I go. You can contact me on *** with solutions. Thanks.