Mtn hartbee****rt staf is only sitting there like penguins. Smile and wave

Mtn hartbee****rt village mall, the most *********** umans on planet earth. Very good uman skills, but absolutely no after service. I have done a couple of upgrades in my life, i always start doing my upgrade at mtn hartbee****rt. And then after week 3 of begging and asking and phoning them i normally go to brits or pretoria. I thought I will try again to do the upgrade now 2 weeks ago. They sead no problem we will let you know. Lol its now more than 2 weeks. AND WHAT DO YOU KNOW. NOTHING.....