JB
Jesse B
1 reviews | Active since Jun 2019
01 Jul 2019, 19:14
MTN Harrassment
Two MTN contracts; two VERY annoyed customers considering legal steps to cancel the contracts due to HARRASSMENT messages.
MTN's suggested remedy worked fine for 3 days but take note: I THE CUSTOMER had to input action via *136# HOW do you explain this MTN??
27 83 ********** 21343 19/06/30 22:24 Y'ello. ********** 5567 is attempting to subscribe to Adrenaline Addicts at R6/Daily. Reply YES to allow it +27 83 ********** 21370 19/06/30 22:23 Y'ello. ********** 5567 is attempting to subscribe to Adrenaline Addicts at R6/Daily. Reply YES to allow it
Today is Monday and the HARRAsment continues on *** & ***..
HOW is it possible that you have NO control over spam junk messages??
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Jul 2019, 14:19Good day Jesse
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2019, 14:19
Official
Good day Jesse
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
05 Jul 2019, 09:38Good day Jesse
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried to contact you twice on your mobile number but you were unreachable.
Please download MyMTN App onto your Mobile Device and link your mobile number. Once you've done that please go into MTN Services on the App. Within MTN Services please select " Manage messages from MTN ". You'll see different message options and you can switch those off. If you experience a problem with navigating the App kindly call 135.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried to contact you twice on your mobile number but you were unreachable.
Please download MyMTN App onto your Mobile Device and link your mobile number. Once you've done that please go into MTN Services on the App. Within MTN Services please select " Manage messages from MTN ". You'll see different message options and you can switch those off. If you experience a problem with navigating the App kindly call 135.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply05 Jul 2019, 09:38
Official
Good day Jesse
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried to contact you twice on your mobile number but you were unreachable.
Please download MyMTN App onto your Mobile Device and link your mobile number. Once you've done that please go into MTN Services on the App. Within MTN Services please select " Manage messages from MTN ". You'll see different message options and you can switch those off. If you experience a problem with navigating the App kindly call 135.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried to contact you twice on your mobile number but you were unreachable.
Please download MyMTN App onto your Mobile Device and link your mobile number. Once you've done that please go into MTN Services on the App. Within MTN Services please select " Manage messages from MTN ". You'll see different message options and you can switch those off. If you experience a problem with navigating the App kindly call 135.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,