EE
Ella E

1 reviews | Active since Jan 2019

29 Apr 2019, 13:38

MTN harrassing with phone calls

People are constantly calling me frim MTN. First they insisted to speak to my husband, and when I asked who is calling, as no introductiin had been made, the inform me that it is none of my business who is calling, and hang up. I have true caller app in my phone, so when I told them I know they are from MTN they got very rude and insulting. They sometimes call me 4x a day, and when I answer they hang up. Sometimes they speak, calling me by a name that is not mine, and when I correct them, they laugh and hang uo. Sometimes they aske me how I am doing, and when I say finr, they laugh and hang up. I have blicked their numbers, so now they are calling my moms phone, which is also on contract on my name. I can't believe that MTN can allow their employees to harrass their customers in this manner.

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Replies (2)
MTN South Africa
MTN South Africa's reply30 Apr 2019, 10:38
Official
Good day

Thank you for your post.
 We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
 Please note that I will investigate this issue and revert back to you with feedback. I will contact you for further details pertaining to your complaint.
 Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 Warm RegardsZenetta Portia ViljoenComplaints Management team
EE
Ella E's update06 Jun 2019, 09:13
Reviewer Update
Rest assured you do not intend to displease me? Can you explain tben why I am still getting calls from MTN every second day? I've begged the callers to make a note that I am not interested, nor do I have the need, to change or improve my current contract. I can't wait for this contract to expire so that I can rid myself of MTN! Congratulations, you win.