1 reviews | Active since Mar 2018
MTN harrasment
I have a serious problem with the MTN, I keep getting calls about a contract that ended 3-4 years ago with Nashua for MTN that I am apparently owing. I got a new contract with MTN a year ago and there was no mention of this other outstanding amount until recently. I have called the call center, local branch, emailed, yet no help.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that cell number *** was cancelled on account N***. However we do pick up that in April 2017 a additional line was added to the account, cell number *** was linked to the account, the additional line was activated by MTN Direct and only expires 2019-03-02.
We have sent a request to MTN Direct Supervisors to give us more details on this line activated to the account, we have requested from them to check if this order was cancelled or if any device/Sim card was received.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that cell number *** was cancelled on account N***. However we do pick up that in April 2017 a additional line was added to the account, cell number *** was linked to the account, the additional line was activated by MTN Direct and only expires 2019-03-02.
We have sent a request to MTN Direct Supervisors to give us more details on this line activated to the account, we have requested from them to check if this order was cancelled or if any device/Sim card was received.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,