TG
Teresa G

1 reviews | Active since Feb 2014

14 Jan 2019, 19:38

MTN harassing us for an account closed 2 years ago

I closed my mtn account 2 years ago at the end of its contract period with no outstanding fees or charges on the account.

Over the last month my mother (the next of kin for the contract) has been receiving countless messages and phone calls stating that I have an outstanding amount with mtn for an account closed 2 years ago.

There are a few flaws in MTNs contact centre: the caller will not identify themselves, the amount they say is outstanding changes with every phone call and sms as well as they have no contact details for me - when I had an account with them for 13 years.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jan 2019, 10:51
Official
Good Day Teresa

Thank you for your post.

We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
   
Kindly note that this matter has been escalated to our legal department and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management