MTN Harassing Me Over Closed Account – Unacceptable Treatment

I have been receiving ongoing demands for payment on an account that was officially closed on 27 February 2023. Despite following the correct procedures at the time to terminate the contract, MTN continues to issue billing notices and payment demands for a service that should no longer exist.

I have been engaging with MTN Customer Service for nearly a month now, providing proof of closure and requesting that the matter be resolved—but to no avail. To make matters worse, the account has now been handed over to attorneys, further escalating a problem that is entirely of MTN's making.

This is an unacceptable level of service and a serious breach of customer trust.