1 reviews | Active since Aug 2015
Mtn Harassing is customer
Good Day,<br> <br> I'm in need of urgent assistance as MTN is falsely harassing me,<br> My name is Thato Few months ago I decide to settle most of <br> My account as my wife had lost her job.<br> <br> So I decide to visit MTN in Maponya to find out how much do I need to close all my MTN accounts,<br> as I wished to cut down on costs.<br> <br> I met a gentlemen who assisted and advised that I needed to pay -+R850 for closure as I was left with<br> Two months or so.<br> <br> As per MTN consultant advice the payment was made,<br> I then requested for a reference number as proof of my closure with MTN,<br> I was then provided with this reference number: ***.<br> <br> All this happened in 2014 and up to now MTN is still billing,<br> in Nov my Sim was blocked as confirmation that my contact has ended, but I'm still being billed,<br> I fall to understand how do you bill someone you closed they account.<br> <br> I have spoken to more than 20 people telling them what happened and up to now I'm still being Harassed.<br> <br> I went back to MTN in Monpoya I was advised that when I did my closure, MTN was on strike and my documents or<br> Request for closure could be misplaced.<br> <br> This is my worst experience with a cell phone provider.
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Legal department for further assistance as your account was handed over to Legal.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Legal department for further assistance as your account was handed over to Legal.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
