MTN, happy to take your money and flop

So I've been on your supetflex plan for about 6 months. Fantastic little product, until Monday.

Payment failed, so did a manual payment at 13.34pm. Through your app.

Wait the normal 24 hours.... nothing. Subsequent to that, 6 phone calls later, allmof which have been escalated. (I'm beginning bto wonder if that's code for file 13?), emails of the payment sent through...and apparently I'll be back on and active in 2 hours? Really.

So then I buy a MTN, voucher to load, since I can't get my bundle activated, and that doesn't load either.

Working in the EMS response field, with fire and rescue in remote areas without an active phone is really beginning to become rather tedious to say the least. Can someone please explain what is happening, or should I just resolve the issue my way, and follow up with someone for refunds for all the expenses?

Looking forward to a response, within 2 to 24 hours 😱😂