MTN happy to take our money but not happy to explain the outrageous charges

We have been trying to sort out a billing issue from MTN. We were billed in excess of R 9 000.00 for data usage.

When we queried this amount we were told we did not have itemised billing and that they would need to do a special request to get the details of the data charges. We have always had itemised billing so that we can check the usage and now all of a sudden there is no itemised billing.

I keep on phoning for an update and am getting nowhere. My boss has now gone into an MTN Store on numerous occassions. We have received reference numbers and are promised that we will get the information the very nexy day.

We are now getting close on the 2 month mark since our qureries and no one is willing to asssit us. So easy to take our money but not obliging in the least to explain it to us. It would be fantastic if MTN treated their loyal customers with a bit more decency. We are tired of running around and getting told "you will get it the next day", you will get it the next day.