MTN happy to let ******** continue they make money anyway

MTN customer care,***** and complaints department have failed to reply or acknowledge my email requests with reference numbers from call centres since 13/3/2021. I have a huge problem I am asking them to help resolve and this is the service I get. MTN should make public announcement and communicate with its clients about the way in which ******** operate seems to me they are gaining by having the ******** out there ?? I mean at the end of the day MTN will get the money from the victim, right? So what do they care ..... shocking to say the least... call centres staff are mostly friendly and helpful and admit there is a huge problem. And keep telling me they sure someone will help me .... but alas still NOTHING!!!! Thanks MTN !!!