OM
Obakeng M
1 reviews | Active since Nov 2015
30 Nov 2015, 09:56
MTN HANDSET INSURANCE & TECHNICAL SERVICES
On the 17th of November 2015 I took my phone for repairs at Midrand Allandale Walk-in Centre, where I was told after the technicians have accessed my phone they will then send me a quote which I should forward to the MTN Insurance Division. I did not receive any quote up until I called them several times on the 23rd & 24th of Nov. Then the quote was finally sent to me on the 24th of Nov in the afternoon. Eventually I submitted my claim form via e-mail to Insurance Queries and was given a *** and the message which reads as follows:\Due to a temporary issue that we are addressing
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MTN South Africa's replyOfficial
01 Dec 2015, 15:53Hello obakeng16,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 15:53
Official
Hello obakeng16,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,