KN
Kirsty N
1 reviews | Active since Aug 2015
10 Aug 2015, 14:17
MTN handset insurance is a disaster!!
At the signing of the contact with MTN in good faith I agreed to include handset insurance incase of lost or theft. And approximately 3 weeks ago my handset was ******, I reported it to the police and met all the requirements that MTN insurance required only to still be sitting now almost a month later without any communication what's so ever from the company that boasts that they are the better connection but are clearly appalling at customer service and communicating with there clients. I would be very cautious to recommend MTN to any new subscriber.
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Replies (1)
MTN South Africa's replyOfficial
27 Aug 2015, 11:25Hello Kirstnorman,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was approved and an excess amount of R350.00 is payable by client at Store
Please complete changes(IMEI) to Insured Details Forms and forward documents to email ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was approved and an excess amount of R350.00 is payable by client at Store
Please complete changes(IMEI) to Insured Details Forms and forward documents to email ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
MTN South Africa's reply27 Aug 2015, 11:25
Official
Hello Kirstnorman,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was approved and an excess amount of R350.00 is payable by client at Store
Please complete changes(IMEI) to Insured Details Forms and forward documents to email ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was approved and an excess amount of R350.00 is payable by client at Store
Please complete changes(IMEI) to Insured Details Forms and forward documents to email ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile