MTN hands over ********** account to debt collecters

<p>A ********** account was opened by another person impersonating me in January 2017. Upon discovering an unauthorized debit order being deducted from my account in February, I telephonically reported it to Veliswa Vena at the MTN call centre. I opened a case at the SAPS and made an affidavit, which I emailed to Veliswa Vena on 2 February 2017 at 14:58. On 7 February and on 21 February I e-mail this person again asking if there was any feedback on my case. No reply was received. So, on 2 March 2017 I phoned again, speaking to Melukuthula Mkhuma, AGAIN explaining my story. I was requested to send the relevant documents (sent on 2 February) to him via e-mail. Email was sent to him on 3 March 2017 at 15:03. Again, NO feedback was received, despite myself enquiring to him via e-mail on 15 March 2017 and 22 March 2017. </p> <p> </p> <p>Suddenly, on 26 June 2017 I receive an e-mail from VVM attorneys, informing me that they are debt collectors and that my MTN account was handed over to them and they have informed the credit bureau. So, I then immediately phone them, explaining that the account was opened **********ly. </p> <p> </p> <p>I am extremely upset by the way MTN does business. NEVER ONCE did they phone me to discuss any "outstanding" amounts, they DID NOT EVEN TRY</p> <p> </p> <p> </p> <p>I expect of VVM Attorneys to immediately clear my credit record and communicate as such to MTN, as I did not open the account! Where does protecting the consumer from ******* activity actually come in?!?!?!</p> <p> </p> <p>While we are at it, it is well within my rights to receive a copy of the “Signed” MTN account. I expect the copy of the contract te be forwarded to me as well as to the Cleveland SAPS, case number 169/2/2017, constable MN Manamela.</p> <p> </p> <p>I would also like to put on record that I think the service received from MTN is absolutely shocking. Since they did not investigate the case or communicate anything to me, despite my asking on NUMEROUS instances, I will also want a public apology from them. I think it is no less than fair than them publicly apologizing for trying to blacklist me for an account that I confirmed with them I did not open. There are calls on record to them as well about this case and I am also entitled to copies of the recordings.</p> <p> </p> <p>I am urgently awaiting your response by the end of the business day, should I not hear anything, I will contact my lawyer to discuss further options.</p> <p> </p>