VM
Victoria M
1 reviews | Active since Sept 2017
02 Sept 2017, 20:58
Mtn handover
I need clarity regarding my account.I received a call from MTN during the month of August about my account that is on arrears,I then made an arrangement with the Consultant that was assisting me to pay 75% of the amount on the 25th of August and pay off the rest in September.The money was then debited from my bank as per agreement,I then today received an sms stating that my account is handed over to VVM,how so?What happend to our agreement and why wasnt I told that the agreement no longer exists and what happend to my money you debited.The is just inconvience...
Regards Unsatisfied client
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Sept 2017, 21:13Thank you for your post.
We acknowledge the receipt of you complaint and apologise for the inconvenience experienced.
Kindly reply with your Id number or account number in order for us to investigate resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply07 Sept 2017, 21:13
Official
Thank you for your post.
We acknowledge the receipt of you complaint and apologise for the inconvenience experienced.
Kindly reply with your Id number or account number in order for us to investigate resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,